FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

What about the lead time for mass production?

> Bulk lead time: 15-20 days for smaller size of product, but 30-60 days for big size of units.

How long can I expect to get the sample?

> Samples order is welcome , however we will charge samples cost, which will be return in your mass order.
After you pay the sample charge and send us confirmed files, the samples will be ready for delivery in 10-12 days for simple structure but for complicated structure could be 20 days.
The samples will be sent to you via express and arrive in 3-5 workdays. You can use your own express account or prepay us if you do not have an account.

Can you do the design for us?

> Yes. We have a professional team having rich experience in different style of display design and manufacturing.
Just tell us your ideas and we will help to carry out your ideas into perfect desgins. As long as you can drawing out and then we can make it.

When can I get the price?

> We usually quote within 48 hours. If you are very urgent to get the price, please call me (+86 137 5139 8608) or tell us in your email so that we will regard your inquiry priority.

How can I get a sample to check your quality?

> After price confirmation, you can require for samples to check our quality. For our existing design which already have mold, you can get our samples within 3-5 days. For any new design, we need you to work out with us to confirm all the design details.
once specification confired, we will make samples against your PRD sheet.

What is your terms of payment?

> Normally 30% deposit, 70% payable before shipment, We accept most of the payment methods, but mainly accept T/T in advance.

What is the minimum order?

>Our company mainly deals with wholesale deals,but if you insist buying one set, or you just need one set, we would be very likely to make the MOQ as 1 set for you, but It will depends on your design.
Based on existing tooling for small size of product, you can have minimum order Qty as 50 untis, for big size of product, you can have minimum order Qty as 5 units.

I haven’t done business with you guys before ,how can I trust your company?

>With 21 year`s experience in acrylic dispiay manufacture,the quality of our products is reliable;Professional tech team and sales team,aiming at providing a full service.Our acrylic display has been exported to many country and have a good reputation and wide popularity.

what’s the shipment terms and delivery time of your company?

> It depands on the quantity of your order .The shipping time is 3-8 working by different shipping way after delivery arranged.
Regarding delivery method, for sample and Bulk order <100KG,we will kindly suggest Express and Air freight,when Air freight and sea shipping for bulk order> 100KG,
detailed shipping cost it depends on your final order .

Do you give any discount ?

>I’ll surely try my best to help you get those by the best price and good service at the same time .

I would like to ask you if it’s possible to have my logo on the product.

>We hope you know that our company, perfectly support customized logo service. But, we also hope you know that it’s an extra service fee is needed.

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